Transparent Service at Romano's Automotive Your Trust, Our Priority
At Romano's Automotive, transparency is at the core of our business values. We believe in building trust with our customers by providing them with clear and honest information about their vehicle's maintenance and repairs. One way we achieve this is by offering service reports that come with detailed photos, pointing out any issues we have identified.
This transparency allows our customers to see exactly what we have found and understand the recommended solutions. We have found that this approach has been extremely popular with our customers, as it empowers them to make informed decisions about their vehicle's care. Whether it's a minor service or a major repair, we ensure that our customers are fully aware of the work being done, the associated costs, and the expected outcomes. At Romano's Automotive, transparency is not just a buzzword – it's a commitment we uphold to provide the highest level of service to our valued customers.
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We strive for complete customer satisfaction and enjoy the fact that the customer can interact with us while we are working on their car. Our biggest point of difference is complete transparency. If there is an issue which requires reporting, we can easily show the customer what the issue is which makes it easier to understand. Any questions while we are working is more than welcome.
We only use quality parts and oils and along with excellent and honest workmanship, all of our services are covered by a 12 month / 20,000km warranty.